GCB MD engages customers in live social media ‘Ask Me Anything’ session

GCB Bank PLC's Managing Director, Farihan Alhassan, recently participated in a live "Ask Me Anything" session on social media, engaging directly with customers and the general public. Held as part of the bank's Customer Service Month 2026 activities, the interactive session took place on Facebook and Instagram, allowing participants to converse with the bank's top executive.

The discussion ranged from leadership, digital banking, customer experience, and the future of GCB to more personal topics such as Farihan's preferences for Jollof or Waakye, Ronaldo or Messi, and the three words he believes his closest friends would use to describe him. The lighter moments provided a personal touch, while more serious questions delved into Farihan's career journey and his insights on resilience, continuous learning, and the significance of strong values in leadership.

Farihan also addressed GCB's focus on adapting to changing customer expectations and improving accessibility and convenience across its branch network and digital channels. Emphasizing the importance of listening to customers as interactions increasingly take place across multiple touchpoints, Farihan highlighted the bank's investment in technology and innovation.

He stressed that success lies not only in launching new digital solutions but in ensuring they are reliable, intuitive, and responsive to customers' everyday needs. Furthermore, Farihan underscored GCB's commitment to openness, transparency, and customer-centricity, stating that the "Ask Me Anything" session allowed customers to gain a deeper understanding of the bank's priorities, service commitments, and efforts to enhance their overall banking experience.

The live engagement is part of GCB Bank's month-long Customer Service Month campaign, which aims to strengthen the bank's service culture through customer engagement, appreciation, education, and employee participation.