Case calls for law on prepayments as True group’s consumer losses soar to S$3.78 million
Total year-to-date prepaid package losses jump 147% to S$6.7 million from $2.7 million in 2025
The Consumers Association of Singapore (Case) has called for mandatory safeguards to protect consumers against prepayment losses, as the losses have surged to nearly S$6.7 million in the first nine months of the year, a 147% increase from the S$2.7 million recorded in all of 2025. This jump primarily stems from abrupt closures in the fitness and wellness sectors.
True Fitness and True Yoga account for the majority of the losses, with 1,518 complaints totaling S$3.78 million in reported losses. Other affected businesses include Yoga Inc, which faced 92 complaints involving nearly S$32,827. The Consumer Association has urged the government to introduce cooling-off periods, mandatory accreditation for businesses involved in substantial or long-term prepayments, and targeted enforcement against potential wrongful trading.
These measures aim to prevent consumers from bearing significant financial losses when businesses cease operations.
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