Fraudulent claims cannot justify higher premiums, say consumer groups
KUALA LUMPUR: Consumers should not be unfairly burdened due to fraudulent or manipulated motor insurance claims, the Federation of Malaysian Consumers Associations (Fomca) said.
Malaysian consumer groups argue that policyholders should not have to shoulder the financial burden of fraudulent or inflated motor insurance claims. Dr T. Saravanan, chief executive of the Federation of Malaysian Consumers Associations, stated that rising claims costs could lead to higher insurance premiums eventually, but only if the industry's underlying issues are addressed.
He called for a comprehensive review of the motor insurance claims ecosystem, emphasizing the need for stronger checks and balances. Fomca urges consumers to understand the issue, identify those involved, and seek resolution through the National Consumer Complaints Centre. Fomca also advocates for a neutral and independent mechanism to verify suspect claims, noting that multiple parties within the industry have commercial interests that could lead to conflict, inflated costs, or exploitation.
Ultimately, both Fomca and the Malaysia Consumers Movement contend that consumers should not have to bear the cost of fraud through higher premiums, and instead demand stronger fraud detection, proper investigation, and enforcement against offenders, while improving internal controls within the claims ecosystem.
Written by urgent.news from New Straits Times's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
