Software issue knocked out 911 service for several provinces last month, Bell report says
A 911 outage that lasted nearly an hour and a half in several Canadian provinces last month was caused by a previously undetected bug in Bell's software, the company said in a report on Friday.
A software glitch caused a multi-provincial 911 outage that affected Manitoba and four other provinces for approximately 90 minutes last month, according to Bell Canada's report to a federal regulator. The outage, which occurred from 2:13 a.m. to 3:40 a.m. central time, was not caused by a cyberattack or any change activity. Instead, Bell identified a latent software issue within the next-generation 911 network that triggered an unexpected condition in certain network components.
The permanent fix was implemented that morning, and Bell reported that Nova Scotia was also affected by the outage.
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