Software glitch caused multi-provincial 911 outage: Bell

A software glitch caused a multi-provincial 911 outage that affected Manitoba and four other provinces for approximately 90 minutes last month, according to Bell Canada's report to a federal regulator. The outage, which occurred from 2:13 a.m. to 3:40 a.m. central time, was not caused by a cyberattack or any change activity. Instead, Bell identified a latent software issue within the next-generation 911 network that triggered an unexpected condition in certain network components.

The permanent fix was implemented that morning, and Bell reported that Nova Scotia was also affected by the outage.

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