JPJ suspends MYEG and Zetrix as collection agents starting this Monday

On October 2, the Road Transport Department (JPJ) announced that it will suspend all MYEG Group services starting October 5 due to unresolved contractual obligations. The suspension, which will take effect at midnight on Sunday, applies to My E.G. Sdn Bhd and Zetrix AI Berhad, both of which serve as collection agents for JPJ. JPJ made the decision after carefully considering the terms and conditions of the agreement and the outstanding obligations from the affected companies.

Despite the suspension, motorists will still be able to conduct transactions through alternative channels, such as JPJ counters, the MyJPJ app, the public portal, kiosks, Mobile JPJ units, and post offices. These channels cover various services, including renewing motor vehicle licenses (road tax), obtaining driving licenses, applying for learner driving licenses, and checking or paying traffic summonses.

For vehicle ownership transfers, JPJ counters, selected kiosks, the public portal, and eAuto will handle certain transactions.

MYEG users who had booked the Computerised Highway Code Test (KPP01) before October 5 can still complete the test as scheduled. However, new bookings from October 5 must be made at KPP test centers at driving institutes across the country. Non-Malaysian motorists paying traffic summonses at the Malaysia-Singapore border can visit Mobile JPJ units at the Sultan Abu Bakar Complex and Bangunan Sultan Iskandar in Johor, operating from 8 am to 10 pm.

MYEG has long provided online access to various government-related transactions, such as road tax and driving license renewals. The latest suspension follows a trend of JPJ offering more services directly through its own digital channels, such as the MyJPJ app and public portal. JPJ emphasized the importance of using official channels to ensure smooth and secure transactions, while reiterating its commitment to maintaining service continuity.