Baggage claims to be moved to new location, transport ministry promises Thai Airways compensation

Thai Airways will relocate bag collection to a new location on Saturday amid flight and baggage disruptions caused by flooding, with the transport ministry promising compensation for affected travelers. On Friday, the airline announced that delayed baggage collection will shift from the Suvarnabhumi International Airport terminal to the THAI Ground Service Maintenance building, operating 24/7.

Thai Airways intends to resume normal flight operations on Saturday, and Transport Minister Phiphat Ratchakitprakarn assured passengers that the airline will strive to deliver delayed baggage to all customers by Saturday night. Deputy Transport Minister Siripong Angkasakulkiat informed Parliament that compensation for delayed flights and luggage will adhere to the International Carriage By Air Act B.E.

2558 and its subsequent amendment, ensuring passengers receive protection from delays in line with international standards. Passengers facing flight delays of at least two hours are entitled to food, shelter, and financial compensation if their flights are postponed for over five hours, while lost, damaged, or delayed baggage compensation is governed by specific guidelines.

Thai Airways stipulates reimbursement policies for essential items passengers may need while waiting for their bags for over 24 hours, with international route reimbursements capped at US$100 per passenger and $25 for domestic flights. To claim reimbursements, passengers must provide adequate documentation, including receipts, to prove the extent of their losses.

Over 10,000 pieces of luggage were delayed, and nearly 40 flights were canceled or rescheduled due to staff shortages resulting from severe flooding in greater Bangkok.