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Gen Z is the most likely generation to use AI for learning—but 57% say they struggle to apply what they learn

Chatbots can help new hires get up to speed, but a survey suggests the human side of learning at work still matters.

Gen Z is the most likely generation to use AI for learning—but 57% say they struggle to apply what they learn

A new survey released by language-learning platform Preply reveals that Gen Z workers are the most likely generation to use AI for learning—but struggle to apply what they learn. Gen Z respondents were more than twice as likely to use AI for learning compared to Gen X respondents, and also more likely to struggle with applying what they've learned.

Preply surveyed over 5,000 working professionals across nine countries who attempted to develop a career-related skill in the past year. Among Gen Z respondents, 92% used AI for learning, while 57% said they struggled to put their learning into practice. Gen X respondents were less likely to struggle, with only 40% reporting the same issue.

The findings don't explain why younger workers struggle more or whether AI played a role. However, respondents were asked about applying what they learned across different methods, not just AI. Younger workers were more likely to feel busy learning without improving—and 71% of Gen Z respondents felt this way, compared to 56% of Gen X respondents.

Josh Crossick, Preply's chief product officer, sees learning as a process that includes acquiring knowledge, practicing, and building confidence over time. He acknowledges AI's power but emphasizes that it's not the whole journey. AI can provide practice material, but doesn't replace coaching or human interaction.

Todd Hughes, who trains language tutors at Rosetta Stone, uses AI to generate Swedish reading passages at his level, but acknowledges that easier access to practice material doesn't guarantee people feel like they are actually improving. Real conversations with colleagues remain crucial for learning and applying new skills at work. Employers investing in AI should provide the technology and also help new hires understand the human side of the system.

Written by urgent.news from Fortune's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.

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