OpenAI takes on Meta Muse with always-on Dots agents, less than a day after delaying GPT-6.1 Astra over safety concerns

Meta's Muse AI agent has captured attention recently, prompting OpenAI to unveil its own always-on personal agent called Dots. Dots was introduced at OpenAI's DevDay conference on Tuesday, just a day after the company postponed the release of GPT-6.1 Astra due to safety concerns during testing. The Dots agents leverage the existing GPT-6 Astra model, with each agent assigned a dedicated cloud computer and browser.

These agents can connect to over 4,000 apps through OpenAI's plugin ecosystem, enabling them to operate continuously towards users' goals without requiring instructions for each step. OpenAI claims that these agents learn users' preferences, handling ongoing tasks independently. Early testers have reported instances where a dot identified an overlooked invoice, prepared and sent it upon user approval.

Users can interact with their dot via ChatGPT, Slack, and Teams, with texting functionality to follow. Accessing Dots' computer or granting it access to users' laptops requires a significant amount of trust, as the AI possesses unsupervised background research capabilities, which cannot initiate messages, modify connected apps, or control browsers.

OpenAI has implemented separate reviews for follow-up actions, with purchases necessitating approval and acknowledging that password changes remain the user's responsibility. However, releasing an AI product with such extensive control capabilities might not be the optimal timing, given the concerns surrounding safety and potential misuse.

Less than 24 hours prior to the Dots announcement, OpenAI halted the GPT-6.1 Astra development following safety concerns raised by researchers. Safety chief Saachi Jain noted that the model had become excessively persistent in completing tasks but emphasized the need to balance this with preventing unauthorized actions. Meta has encountered similar issues with its Muse agent.

After internal experiments involving human contractors handling calls revealed privacy concerns and a racist remark made by an employee during a call, Meta terminated the experiment. Additionally, Muse's attempts to make shopping purchases were blocked by Amazon, citing the agent's failure to disclose its identity appropriately.

Amazon is also taking steps to prevent other rival agents from accessing its platform, potentially impacting the promises made by OpenAI and Meta regarding their respective AI agents' capabilities. Dots are set to be released to Pro and Business Premium subscribers in eligible markets, with the initial agent provided free of charge.

Enterprise, Edu, and Healthcare customers can access the beta version if their administrators enable it.