Heidi launches AI agents to automate clinical administrative tasks

Artificial intelligence healthcare startup Heidi launched an enhanced version of its AI clinical assistant, Heidi II, designed to automate administrative tasks beyond documenting patient visits. The platform currently manages 2.8 million patient visits weekly globally, generating around 10 million follow-up tasks. Heidi II introduces agents, memory, and peer-reviewed research to aid clinicians.

CEO Thomas Kelly stated, "We started inside the visit by capturing the note and gathering the care context. Now, Heidi can create and complete tasks, from referrals to chart prep, and arrange follow-ups." The home screen displays patients, sessions, and tasks with relevant context. Clinicians can instruct the platform to complete tasks using everyday language, with early use cases including pre-charting patients for a full day, evidence-based analyses, and running panel sweeps.

Agents can be saved and scheduled as routines for individual clinicians or entire practices, with approval controls established by clinicians or organizations. Peer-reviewed research content is available through partnerships with the New England Journal of Medicine, Wiley, and Cochrane. Heidi II will roll out in English and French, with additional languages following, but will not be available in the UK or EU.

The platform supports millions of patient interactions weekly across 110 languages and 190 countries, with its AI scribe handling over 175 million visits and 67 million clinical hours globally since its March launch. Heidi II began its rollout on September 29 in English and French, with further languages to come, but remains unavailable in the UK or EU.

The launch coincides with Heidi securing $340 million in funding to expand its workflow automation and agentic capabilities for clinicians, comprising a $100 million Series C round led by Blackbird and $240 million in growth investment from General Catalyst's Customer Value Fund.