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Our System Said the Stock Was on the Shelf and the Shelf Was Empty

Our warehouse system knows, for every location in every depot, what is supposed to be there. When a picker arrives at a location and finds it empty, the handheld offers a button marked short.

  • Short picks caused £400,000 in credits and orders loss last year.
  • System believed stock was present despite empty locations.
  • Changes reduced short picks by roughly half and shortened stock take.

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