Aircall appoints regional managing director to drive Southeast Asian growth
Communication software provider Aircall promoted Frank Eagleton to Managing Director for Asia Pacific to lead regional market expansion and partner integration for voice artificial intelligence platforms
Aircall, the AI-powered customer communications platform, has appointed its Managing Director, Asia Pacific, Frank Eagleton, to lead its expansion into Southeast Asia. The company, which already has more than 24,000 customers worldwide, is focusing on the region where demand for its services is accelerating. Aircall plans to strengthen its customer communications by integrating intelligent voice agents, automated workflows, and real-time coaching in a single platform.
Localisation is a key aspect of this strategy, with integration with WhatsApp being a prominent example. With 87% of Asia Pacific CEOs expecting a return on their AI investments within three years, there is strong appetite for AI solutions in the region. Aircall aims to meet the demand for always-on customer service by handling routine, high-volume conversations in local languages and passing more complex interactions to human agents.
To lead this expansion, Eagleton will work alongside partners to reach and support customers across diverse Asian markets. Rehan Wickremeratne has been appointed to develop the partner ecosystem that will support this growth. Southeast Asia is seen as a dynamic and key growth region for Aircall, and the company plans to build its presence there by partnering with existing trusted businesses.
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