Taxi drivers urged to be their best during Golden Week

The Commissioner for Transport, Winnie Tse, has urged taxi drivers to provide exceptional service during the upcoming National Day golden week. This period is expected to see a significant increase in visitor arrivals, providing ample business opportunities for drivers. At a recent meeting, Tse, who chairs the Committee on Taxi Service Quality, addressed drivers at a taxi stand at the Central Ferry Piers.

She emphasized the importance of adopting a courteous and quality service approach, including providing e-payment options for pre-booked services, utilizing designated fleet taxi stopping points, and rejecting any illegal activities. The Transport Department has reiterated the need for drivers to maintain a high service attitude, with strict zero tolerance for refusing hire, taking indirect routes, or overcharging passengers.

The police have also pledged to intensify enforcement efforts during the holiday period. Since the implementation of the Taxi-Driver-Offence Points system in September 2024, around 230 drivers have accumulated points for offenses such as overcharging, refusing hire, and not taking the most direct route. Drivers who accumulate 15 points or more within a two-year period could face disqualification from driving a taxi for three months for a first offense, and six months for subsequent offenses.