Suvarnabhumi explains flight delays, baggage backlog amid floods
BANGKOK — 27 September 2026, Suvarnabhumi Airport has explained that widespread flooding has disrupted ground-handling operations, causing flight delays and leaving passengers waiting longer for their baggage. Kittipong Kittikhachorn, director of Suvarnabhumi Airport under Airports of Thailand (AOT), said that the airport had received complaints from Thai Airways passengers about delayed…
Bangkok's Suvarnabhumi Airport has explained that recent floods have caused significant disruptions to ground-handling operations, leading to flight delays and longer waits for passengers to collect their baggage. Kittipong Kittikhachorn, the airport's director and a representative of Airports of Thailand (AOT), received complaints from Thai Airways passengers about delayed departures and lengthy baggage collection times. Problems began on September 26 and persisted into September 27.
An inspection revealed that flooding affected multiple areas, making it difficult for Thai Airways' ground-handling staff to reach the airport. Some employees were unable to work, creating a shortage of ground staff. Additionally, some Thai Airways baggage carts were out of service, further straining airport operations, including departure flights and baggage handling from arriving flights.
Consequently, some departures were delayed, leading to extended waits for arriving passengers to collect their luggage and some luggage being left behind from several flights.
Suvarnabhumi Airport is working with Thai Airways to swiftly increase its ground-handling workforce, repair damaged baggage carts, and provide replacement equipment to expedite the movement of delayed baggage. The airport is displaying baggage status information on screens and making announcements in the baggage-claim areas. Airport staff are assisting passengers and providing updates in these areas as well.
Passengers without their baggage can submit a delayed baggage report with Thai Airways to track their luggage and arrange delivery. Thai Airways' Lost and Found contacts at the airport are 02-134-5453 to 55 for international flights and 02-134-5473 to 74 for domestic flights. Thai Airways' Contact Center can be reached at 02-356-1111.
The airport will continue to monitor the situation closely and collaborate with Thai Airways to resolve the staffing shortage and restore normal services as soon as possible. Thai Airways independently confirmed that flooding across Bangkok prevented some ground-service employees from reaching Suvarnabhumi Airport, contributing to the shortage of staff handling baggage delivery. The airline is working urgently to resolve the issue.
Written by urgent.news from Khaosod English's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
