Safaricom reveals how one can recover money from recycled SIM cards
Safaricom has advised customers seeking to recover money linked to a recycled SIM card to visit a Safaricom shop with their identification document and claim the funds. The company gave the guidance on X on Sunday, September 27, 2026, after a customer reported losing access to Ksh26,000 in M-Shwari locked savings linked to an old […]
Safaricom has advised customers to visit a Safaricom shop with their identification document to recover money linked to a recycled SIM card. This guidance was given in response to a customer who lost access to Ksh26,000 in M-Shwari locked savings and Ksh500 in Fuliza overdraft. M-Shwari Lock Savings allows customers to save money for a period of one to six months, while Fuliza is an overdraft service for M-PESA customers.
The customer, Napoleon Wakaba II, identified Ksh26,000 as M-Shwari locked savings and Ksh500 in relation to Fuliza. Safaricom did not provide a processing timeline or confirm if the customer could reclaim the old phone number. The advice applies to any customer facing a similar issue with their old number being reassigned to another subscriber.
Written by urgent.news from People Daily Kenya's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
