194,000 Jetstar Asia customers approved for $8.9M refunds
About 194,000 Jetstar Asia customers with unused bookings or vouchers are entitled to refunds totaling SGD11.4 million (US$8.92 million) without having to prove their claims, according to written grounds issued by a Singapore court.
On Thursday, the Singapore International Commercial Court (SICC) approved Jetstar Asia's restructuring scheme, following its parent company Qantas' decision to cease operations in Southeast Asia and Japan. Customers holding tickets, bookings, or vouchers were placed in an administrative convenience class, with no requirement for voting or proof of debt.
Jetstar Asia Airways, the Singapore-incorporated entity operating the airline, announced on June 11, 2025, that the business would permanently cease. The directors disclosed that nearly 146,000 customers had vouchers with balances under S$20, deeming a vote impractical and costly. As of January 2026, only around 30% of eligible customers had utilized the existing refund program, launched in June 2025.
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