Vietnam s finance sector moves to build an AI driven digital ecosystem
As digital systems across taxation customs the State Treasury and securities become increasingly connected Vietnam s finance sector is turning to AI and advanced data analytics to extract greater value from its expanding digital infrastructure
At Vietnam Digital Finance 2026, held in Hanoi on September 24, discussions focused on advancing the financial sector's digital transformation through AI. The Ministry of Finance (MoF) reported that 563 online and 95 partially online public services are currently available, all integrated with VNeID accounts. Upgrades to the Information System for Administrative Procedure Settlement have enabled electronic processing, reducing compliance costs.
A pilot scheme to develop a shared AI platform for the sector aims to automate processes, improve data retrieval, and enhance service delivery for individuals and businesses. A survey of 23 units identified 150 AI application needs, which were consolidated into 80 use cases and 11 applications, demonstrating a shared ecosystem approach to AI deployment.
The development of the National Financial Database under Architecture Version 2.0 is crucial for connecting, integrating, and sharing data, contributing to the creation of a Smart Finance system. However, building a successful AI ecosystem requires high-quality data, robust governance, privacy protection, information security, and accountability.
Viettel Telecom's Digital Enterprise Solutions Centre stressed that digital transformation in finance involves redesigning operating models, enhancing customer experience, optimizing costs, and leveraging data. The company focuses on digital infrastructure and technologies, including big data, AI, integration platforms, and digital identity solutions.
These technologies are applied to analyze data, support decision-making, automate processes, and enhance customer experience. One of Viettel's solutions, Insight Report, helps financial institutions analyze market trends and customer behavior, supporting informed decision-making and competitive strategy.
Written by urgent.news from Vietnam Investment Review's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
