RTX 5090 owner says PNY denied a warranty claim because they didn't use the included cable or adapter
Redditor Melodic_Initial_1767 writes that their PNY RTX 5090 purchased last September died last month. Both the PSU and card ends of the 12VHPWR cable melted – something we've seen several times before – and the PC no longer recognizes the GPU. Read Entire Article
An RTX 5090 owner is facing a frustrating situation after PNY denied a warranty claim due to the power cable not being the one included with the card. The owner's card, valued at over $4,000, died last month after the 12V-2x6 cable that came with the Asrock PSU melted. The user stated they were using the proper cable and the card was not overclocked, only using its default VBIOS settings.
PNY denied the warranty claim on the day they opened a ticket, explaining that their GPUs requiring a 16-pin connection must come with a PNY-approved power cable or adapter. The company's latest warranty policy does not mention any such requirement, but the user found the guide included with the card, which did not mention any 16-pin cable.
Despite this, PNY stands by their decision, stating the card's damage was caused by a non-PNY cable. This incident raises questions about the sudden trend of companies denying warranty claims for seemingly arbitrary reasons, especially as GPU prices skyrocket.
Written by urgent.news from TechSpot's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
