MCMC probing complaints on WhatsApp accounts being hacked and blocked

The Malaysian Communications and Multimedia Commission (MCMC) is currently probing complaints from users who reported their WhatsApp accounts being hacked, blocked, or rendered inaccessible. The MCMC has referred these cases to Meta for clarification and appropriate action. According to the commission, compromised accounts can be taken over by irresponsible parties, who may misuse them for scams, spam, or activities that violate WhatsApp's terms of service, potentially leading to account blocking.

MCMC advised users to use WhatsApp's official channels to recover or appeal their accounts, not to share verification codes or security PINs, and to avoid suspicious links or applications. The commission also warned against parties offering account recovery services for money, personal information, or verification codes. If the issue remains unresolved, users can lodge a complaint with MCMC for further action and referral to Meta.

The MCMC will continue monitoring the matter and engaging with the platform to safeguard users' interests.

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