EduPack denies scam claims, apologises to parents for delivery delays

Prospectus Ghana Limited, the company behind the EduPack Programme, has issued an apology to parents for delivery delays and communication issues, while firmly denying that the initiative is a scam. The programme, supported by the Ghana Education Service (GES), remains a legitimate school-support program aimed at providing parents and students with convenient access to boarding essentials.

EduPack allows parents to have selected items delivered directly to their children's schools, eliminating the need for them to source these items independently.

The program has faced weeks of complaints from parents, who have alleged delayed deliveries and difficulties in reaching customer service. The National Council of Parent-Teacher Associations (NCPTA) raised concerns that Prospectus Ghana Limited had not been authorized by GES to sell prospectus items or collect payments on behalf of schools. They urged parents not to pay GH¢1,617 for the package.

EduPack has apologized for the delays and inconveniences, assuring that they are actively working to resolve all outstanding issues. The company acknowledged that some participating schools and registered parents had already received their packages, and they are focused on completing the remaining deliveries and addressing claims efficiently.

Prospectus Ghana Limited emphasized that EduPack does not replace the Free Senior High School policy and has no impact on school placement or admission. They warned parents and students against making payments through unauthorized persons or channels, stating that any misrepresentation of the program or fraudulent attempts will be reported to the appropriate authorities.

The company reaffirmed its commitment to transparency and accountability, thanking GES, schools, and parents for their patience. Parents with unresolved issues are encouraged to contact the EduPack Customer Service Centre at 030 804 7934, providing their payment reference, their child's name, and the assigned school.