Meta unveils Charm AI gadget in post-smartphone race
Meta has unveiled Charm, a compact handheld device that gives users access to its Muse AI assistant. The gadget measures about the size of an Apple AirPods case and features a two-inch touchscreen. It also offers built-in 5G connectivity and will ship in December, although Meta has not announced its price. Meta CEO Mark Zuckerberg […]
Meta is piloting a unique feature for its Muse AI agent, which involves enlisting human contractors to handle some phone calls made through the digital assistant. This "human concierge" approach is being tested internally before any potential public rollout. The feature, also referred to as "human agent calls," allows Muse to hand off certain tasks to trained human agents who would make the calls and complete the necessary actions.
Although the experiment has garnered positive feedback from employees, some employees have raised concerns about privacy, fearing that sensitive information could unintentionally be shared with contractors in call centers. Meta has stated that it will only proceed with public release once the feature is deemed ready and all appropriate disclosures are made.
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