Cigna Group, OpenAI team up to support patients with complex conditions
Cigna is teaming up with OpenAI to build out more personalized supports for individuals with complex conditions, starting with a focus on cancer patients.
Cigna and OpenAI have collaborated to develop personalized support for patients with complex conditions, starting with cancer patients. Cigna aims to embed OpenAI's frontier reasoning models into its clinical workflows and consumer-facing experiences to enhance care coordination and identify patient needs more quickly. The partnership focuses on making it easier for patients to access information and navigate next steps through Cigna's existing channels and programs.
Katya Andresen, Cigna Group's chief data, digital, and AI officer, emphasized that AI helps personalize patient experiences, anticipating needs earlier and improving patient care over time. One of the initial initiatives under the partnership is an AI-powered tool designed to equip oncology nurses and case managers with unified clinical, pharmacy, behavioral, and benefits information to better serve patients.
Cigna expects this initiative to streamline the complex care journey by providing a more comprehensive view of each patient, including their preferences and reported side effects. The collaboration also builds upon existing AI initiatives within Cigna, such as Accredo's Pharmacy Forward program, which aims to improve medication adherence and reduce the time to treatment.
Nate Gross, M.D., head of health at OpenAI, stated that AI should simplify healthcare for patients and caregivers, and the partnership with Cigna is achieving this goal by leveraging AI capabilities that complement clinical expertise.
Written by urgent.news from Fierce Healthcare's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
