Brian Chesky says AI helped him solve a problem many CEOs face: not knowing ‘what the hell's going on in our companies’

Airbnb CEO Brian Chesky has revealed he employed artificial intelligence to create an internal system that aids him in managing the company more effectively. According to Chesky, AI enables him to decrease his meeting frequency by half while still staying informed about the activities taking place at Airbnb. During a virtual appearance at the Skift Global Forum, the founder of Airbnb disclosed that he has built a sophisticated "brain" or "intelligence corpus" using an array of data sources, including 18,000 Keynote slides, 50,000 Google documents, and other company information.

This AI-powered system provides Chesky with comprehensive insights into his company's operations, allowing him to make informed decisions without the need for numerous meetings.

Chesky emphasized the importance of AI in modern business, stating that many CEOs, including himself, often lack visibility into their companies' inner workings. He attributed this to the traditional practice of conducting regular meetings to discuss company matters. Chesky revealed that he aims to embrace AI fully, mirroring the familiarity he would have experienced growing up with the technology.

He personally set a goal to be as "AI-native" as possible, expressing that he never wanted to feel left behind as AI continues to evolve.

The adoption of AI has already significantly impacted Airbnb's operations. In the current year, the company has launched over 600 features, nearly double the number introduced the previous year. Moreover, a substantial portion of customer service requests—around 50%—are now handled by AI. Chesky further announced that Airbnb intends to introduce an AI agent capable of booking trips for customers next year.

Alongside this AI-driven advancement, he also hinted at a new interface that promises a more advanced experience than a conventional chatbot.