BEST Launches Special Campaign To Address Smart Meter, High Electricity Bill Complaints
Mumbai: Facing complaints from consumers about sudden increases in electricity bills after the installation of smart meters, the BEST Undertaking has launched a special campaign to address billing and meter-related grievances. As part of the drive, dedicated Smart Meter and Billing Help Desks will be set up at customer care wards, where officials will examine complaints, clarify billing doubts…
Mumbai's BEST Undertaking has launched a special campaign to tackle consumer complaints about escalating electricity bills following the installation of smart meters. Dedicated Smart Meter and Billing Help Desks will operate during office hours at customer care wards. These desks will investigate billing disputes, explain billing uncertainties, and offer on-the-spot assistance.
Additionally, smart meter complaints will be inspected and tested in the presence of customers. If a consumer disputes the accuracy of a smart meter, a check meter will be installed to compare consumption records. Dedicated officers have been assigned to address billing and meter-reading issues. The BEST undertaking will adhere to standard procedures to ensure transparent complaint resolution.
Consumers will also be guided on utilizing the miBEST mobile app and informed about the advantages of the Time of Day (ToD) tariff. Post-complaint resolution, consumers can submit feedback to verify issue rectification. The campaign will span from 10 am to 4 pm, with help desks available at various wards on specific dates. Consumers are requested to bring their recent smart meter bill and valid identification while visiting the help desks.
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