Nearly 70% of India's GCCs stuck at AI pilot stage: Dell-Zinnov report
The report, titled 'India GCCs 2030: From Capability Centers to Agentic Transformation Engines', noted that while ambition remains high, approximately 55% of routine GCC work is currently exposed to AI-led automation, necessitating that nearly 60% of the workforce undergo reskilling by 2030.
Nearly three-quarters of Global Capability Centres (GCCs) in India are languishing in the pilot stage of artificial intelligence implementation, despite a strong focus on AI according to a joint report by Dell Technologies and Zinnov. The report, titled "India GCCs 2030: From Capability Centers to Agentic Transformation Engines," highlights that approximately 70% of GCCs are stuck at the pilot stage due to foundational issues such as fragmented data, legacy systems, unclear governance, and insufficient talent preparation for AI-driven automation.
This issue stems from the fact that about 55% of GCC work is currently exposed to AI-led automation, necessitating reskilling for around 60% of the workforce by 2030. The study, which surveyed over 50 senior GCC leaders across banking, retail, manufacturing, and software sectors, reveals that India hosts more than 2,100 GCCs, employing 2.36 million professionals, and contributing USD 98.4 billion in revenue in FY26.
Indian centres account for about 28% of global GCC AI talent, with over 1,200 units boasting dedicated AI/ML capabilities. While 70% of GCCs have AI roadmaps, scaling these pilots into enterprise-wide production remains challenging, primarily due to the aforementioned foundational gaps.
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