‘Can the patient feel the difference?’ – GMTF boss challenges health leaders
Administrator for the Ghana Medical Trust Fund (GMTF), Adjoa Obuobia Darko-Opoku, has challenged nursing and midwifery leaders to ensure that health policies and strategies translate into tangible improvements in the experience of patients.
Adjoa Obuobia Darko-Opoku, the administrator for the Ghana Medical Trust Fund (GMTF), has called upon nursing and midwifery leaders to ensure that health policies and strategies genuinely enhance the patient experience. She emphasized that the effectiveness of leadership in the health sector should not be solely assessed by the policies developed or strategies implemented, but rather by whether patients receive improved care during their visits to healthcare facilities.
Darko-Opoku stressed that patients do not perceive policy documents; they experience the entire healthcare system. She urged health leaders to close the gap between policy decisions and the actual delivery of care. At a conference for Senior Nursing and Midwifery Managers, she encouraged these leaders to display competence, compassion, mentorship, and courage in their daily duties.
Darko-Opoku warned against accepting poor communication, unnecessary delays, and malfunctioning equipment as normal aspects of healthcare delivery. She highlighted that frontline health workers play a crucial role in shaping the culture of healthcare institutions because their actions directly impact patients' experiences. Therefore, leadership must intentionally identify issues, address them, and establish standards to enhance service delivery.
Written by urgent.news from MyJoyOnline Ghana's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
