Primo raises $8M to bring autonomous AI agents to IT operations

Primo, an AI platform designed to streamline corporate IT operations, has secured $8 million in funding led by Headline and Global Founders Capital. Joining them are notable investors Arthur Waller and Romain Niccoli, co-founders and CEOs of Pennylane and Pigment, respectively.

Primo aims to unify disparate IT systems, including device management, SaaS applications, identity management, and IT support. By consolidating these functions into a single platform, Primo equips its AI agents with comprehensive data on employees, devices, applications, permissions, and internal policies. This centralized approach enables the agents to execute tasks ranging from onboarding and offboarding to revoking permissions upon employee departure.

The company's AI agents are tailored to handle routine, time-consuming IT processes end to end. Companies can configure these agents to automatically execute certain tasks or require human approval for others, with complete traceability throughout the process.

Martin Pannier, co-founder and CEO of Primo, emphasizes the company's mission to transform IT from a cost center into a strategic lever. He highlights that the funding will enable Primo to deploy AI agents capable of end-to-end process execution, complete with necessary traceability and control.

Primo currently serves over 400 customers across 10 countries, including ASL Airlines and Attio. The company reports that its revenue has quadrupled year-over-year and has recently surpassed $4 million in annual recurring revenue.

With the new funding, Primo plans to bolster its workforce, further refine its AI capabilities, and accelerate its international expansion. The company aims to double its headcount in the coming months and expand its presence in established markets such as the UK, Germany, Benelux, and the Nordics. International customers now make up more than half of Primo's customer base.