Penyedia eKYC kemas kini sistem MyKad generasi baharu

Jabatan Pendaftaran Negara (JPN) is implementing an upgrade to the MyKad generation 2 system, enhancing its structure, design, technology, and security features. This move comes in response to difficulties faced by some MyKad generation 2 holders during the identity verification process via the electronic Know Your Customer (eKYC) system.

Various consultations have been and are ongoing with relevant agencies and eKYC service providers to address the issues and ensure a smooth verification process for the general public. JPN has provided necessary information and is monitoring the implementation of the upgrade to expedite the system adaptation. Until the system upgrade is complete, JPN advises users experiencing difficulties with eKYC verification using MyKad generation 2 to contact individual institutions or service providers for alternative verification methods.

MyKad generation 2, launched officially on September 17th, is an improvement in structural aspects, design, technology, and security features to enhance the protection of citizens' identities. JPN will continue to monitor the progress of the system upgrade and collaborate with agencies and service providers until the adaptation is completed, ensuring a smooth transition to MyKad generation 2 without compromising the ease of obtaining necessary services for the public.

Agencies and eKYC service providers requiring further information or clarification on MyKad generation 2 features can contact JPN via email at commandset@jpn.gov.my.