Electric scooter fails twice within 2 months of purchase, Kerala widow wins Rs 1.6 lakh
A Kerala consumer commission ruled in favor of a widow for receiving a refund and compensation after her brand new electric scooter broke down twice within two months of purchase. Selvina S, the complainant, alleged that the scooter developed issues almost immediately after purchase and that repeated repair attempts did not resolve the recurring defect.
The commission ordered Rs 1.32 lakh in refund, Rs 25,000 compensation for mental anguish, and Rs 5,000 for legal costs, emphasizing that after-sales service is a crucial part of the consumer transaction.
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