Amazon is keeping Meta’s Muse out of its shopping carts
Meta's Muse AI assistant blocked by Amazon for what it called unauthorized shopping access, citing a violation of its conditions.
Amazon has prevented Meta's AI agent Muse from shopping on its website, citing violations of Amazon's conditions of use. Amazon alleges that Muse failed to identify itself and that it captured customer credentials, raising concerns about data security. Unlike typical chatbots, AI agents like Muse are designed to take actions on behalf of users, including making purchases.
Amazon's decision highlights the challenges faced by even widely used personal AI agents in navigating an open internet. The move has been noticed by some Muse users on social media. Amazon's position is not new; the company has taken similar actions against AI agents in the past, including a lawsuit against Perplexity over shopping activities through its Comet browser.
Amazon expects AI agents to be transparent, allow retailers to opt out, and offer mutual value exchange. Meta, the company behind Muse, did not immediately respond to a Business Insider request for comment.
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