Amazon is keeping Meta’s Muse out of its shopping carts
Meta's Muse AI assistant blocked by Amazon for what it called unauthorized shopping access, citing a violation of its conditions.
Amazon has prevented Meta's AI agent Muse from shopping on its website, citing violations of Amazon's conditions of use. Amazon alleges that Muse failed to identify itself and that it captured customer credentials, raising concerns about data security. Unlike typical chatbots, AI agents like Muse are designed to take actions on behalf of users, including making purchases.
Amazon's decision highlights the challenges faced by even widely used personal AI agents in navigating an open internet. The move has been noticed by some Muse users on social media. Amazon's position is not new; the company has taken similar actions against AI agents in the past, including a lawsuit against Perplexity over shopping activities through its Comet browser.
Amazon expects AI agents to be transparent, allow retailers to opt out, and offer mutual value exchange. Meta, the company behind Muse, did not immediately respond to a Business Insider request for comment.
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Also reported by 9 other outlets
- Meta patches Muse exploit that let attackers control the AI agent theverge.com
- Internal data: Meta's Muse surpassed 500,000 total users, including 250,000 daily active users, with more than 2M prompts submitted in its first week (Jyoti Mann/The Information) theinformation.com
- No Shirt, No Shoes, No Service: Amazon Blocks Meta’s Muse AI From Shopping cnet.com
- Meta’s Muse reportedly has zero-day vulnerability that lets attackers take over your Mac mashable.com
- Nat Friedman says Meta built Muse "from scratch" but was "heavily inspired" by OpenClaw, as users compare the two, including calling Muse "OpenClaw for normies" (Sarah Perez/TechCrunch) techcrunch.com
- CNBC Daily Open: AI trade goes Meta after Muse launch cnbc.com
- Meta’s new Muse AI app tops charts, draws strong reviews businesstimes.com.sg
- Meta Muse AI app flaw lets local malware redirect dictation traffic theregister.com
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