Airlines criticise air traffic control as second glitch causes more disruption in UK

Recent technical issues with the UK's air traffic control system have sparked criticism from airlines, as a second glitch in just two weeks caused widespread disruption. EasyJet and Wizz Air both expressed concern over the resilience of the National Air Traffic Services (Nats), which manages UK air traffic. The latest incident at Prestwick in Ayrshire disrupted flights across Scotland, Northern Ireland, and northern England, delaying dozens of aircraft.

Nats attributed the disruption to a connectivity issue, while emphasizing that it did not involve a separate software defect that caused 2,000 flight cancellations earlier in September. Following the resolution of the underlying issue, Nats stated it was operating at full capacity, though officials warned of residual delays. The UK Civil Aviation Authority clarified that passengers affected by the disruption are unlikely to receive compensation, as the technical problem falls under "extraordinary circumstances" under passenger rights rules.

Airlines UK's managing director, Yvonne Moynihan, called for urgent reform of Nats, urging a review of its leadership. Ryanair and Jet2 also demanded action to strengthen the UK's air traffic control infrastructure. Transport Secretary Heidi Alexander acknowledged the frustrating situation for passengers, while Nats' spokesperson apologized for the disruption, stressing that safety remains the top priority.

The UK's air traffic control system has faced two significant issues in a short period, raising concerns and mounting pressure on Nats' chief, Martin Rolfe, who stated he would not resign.