AAI plans slew of changes at airport for improved passenger experience
Officials say they have identified issues faced by passengers and made a detailed plan to enhance various facilities. They will improve signage, create workstations, and upgrade furniture. Move follows T.N.’s letter to Centre seeking to change airport operator
The Airports Authority of India (AAI) has outlined a comprehensive plan to enhance the passenger experience at Chennai airport. This plan includes various improvements, ranging from signage to workstations, which have been identified as areas requiring attention after a thorough inspection of passenger complaints. One of the significant issues reported is the scarcity of adequate signage throughout the terminals.
Officials have identified the areas where signage is missing or inadequate and plan to install new, larger boards with increased illumination and distance markers to the terminals. These enhancements are expected to be completed within four months. Additionally, AAI will introduce display boards indicating the real-time waiting time at each security queue, helping passengers choose the shortest line more efficiently.
The type of furniture in the terminals will also be revamped, with potential replacements of plastic chairs with more comfortable seating options like sofas. The ambiance will be further elevated by adding more murals reflecting the local heritage. Workstations with comfortable furniture for passengers to work on their laptops will be set up, catering to the needs of business travelers.
Other planned improvements include the installation of accessible charging points, increased greenery, and upgraded baby care facilities. These proposed changes need to be approved by the AAI headquarters in New Delhi before implementation, according to sources.
Written by urgent.news from The Hindu's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
