Malaysia Airlines jumps to 21st globally, scores major service gains in Skytrax Awards

Malaysia Airlines has ascended six positions to claim the 21st spot globally in the 2026 Skytrax World Airline Awards, alongside significant improvements in various service categories. The national carrier climbed five places to secure the third position worldwide in the World's Best Airline Cabin Crew category, moving up from eighth in 2025.

Its World's Best Airport Services ranking also improved by four places, reaching second globally. Malaysia Airlines was named Best Airline Staff in Asia, climbing four positions to 12th, and entered the World's Best Economy Class Airlines ranking at 18th, increasing by one spot. Additionally, the airline achieved an 11th place ranking among the World's Cleanest Airlines.

Malaysia Aviation Group (MAG) Group Managing Director Captain Nasaruddin A Bakar attributed the recognition to the collective efforts of employees across the airline's airport, cabin, and support operations. He highlighted that Malaysia Airlines' year-to-date on-time performance stood at 91.38 percent, consistently surpassing internal targets.

These results follow the implementation of Malaysia Airlines' Long-Term Business Plan 3.0 (LTBP 3.0), aiming to place the carrier among the world's top 10 airlines by 2030. MAG has delivered 29 new aircraft as part of its fleet modernisation program and plans to expand the fleet to 117 aircraft by 2035 to support network and capacity growth.