Ikeja Electric begins meter refunds for customers

Ikeja Electric Plc has started returning money to customers who previously paid for their electricity meters under a program called Meter Asset Provider. This information was revealed during the company's monthly virtual meeting with stakeholders in September. Customers who are eligible for the refund will receive it as credits on their vending transactions during a specific time period.

To check the status of their refund, customers can use their meter number or account number on the refund dashboard provided by Ikeja Electric. The dashboard shows various details about the refund, like the cost of the meter, the number of refunds, the amount refunded each month, the total amount received so far, the date of the last refund, and a token sent to the customer's registered phone number or email.

The company also mentioned that customers with any complaints regarding their refunds should use Ikeja Electric's official complaint channels or visit their nearest office for help. Additionally, Ikeja Electric warned customers not to hire unauthorized electricians, following a few incidents where people lost their lives while doing unauthorized electrical work.

During the meeting, Olaniyi Olayiwola, the Head of Quality, Health, Safety & Environment, emphasized that customers should not let unqualified or unauthorized people climb Ikeja Electric poles, work on power lines, or interfere with electrical installations. If they see someone doing unsafe activities near the company's network, they are advised to report it to Ikeja Electric through the designated safety emergency channels.