#NSTviral: 'Emotional support group': LRT commuters track disruption in WhatsApp
KUALA LUMPUR: Frustrated by frequent delays and service disruptions, LRT commuters on the Kelana Jaya Line have found their own way to stay updated — by creating WhatsApp groups to share real-time information.
In Kuala Lumpur, frustrated LRT commuters on the Kelana Jaya Line have taken matters into their own hands to stay informed about service disruptions. A Threads user, Sarah, shared a screenshot of a WhatsApp group that has become a go-to resource for real-time updates. Commuters exchange information about train conditions and station delays within the group, allowing others to make informed decisions about their journeys.
The popularity of this emotional support group has spurred the creation of additional WhatsApp groups for various rail services, such as the monorail, Shah Alam Line, Sri Petaling Line, and Ampang Line. Similar groups have emerged across different modes of public transportation, providing a collective platform for passengers to communicate and support each other during service disruptions.
Some users expressed that these crowdsourced groups have become a crucial source of information, as they offer an alternative to relying solely on official social media updates from the rail operator. Commuters have also likened the formation of these groups to the need for an unofficial support network when corporate communication falls short.
However, commuters are advised to also check official updates provided by Rapid KL through their social media channels and the MyRapid Pulse app, where service disruptions and delays are posted through notifications.
Written by urgent.news from New Straits Times's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
