Urgent.News

What's breaking now, across thousands of outlets.

Business

Arthur J. Gallagher Acquires Innovise Business Consultants

Arthur J. Gallagher & Co. acquired Englewood, Colorado-based McMillan Insurance & Bonding Inc., dba Innovise Business Consultants. The Innovise Business Consultants team, led by Jason McMillan, will relocate to Gallagher’s Denver office under the direction of Bret VanderVoort, head of …

We haven't written up this one. Insurance Journal has the full story — the link below goes straight to it.

Read the original at insurancejournal.com →

More in Business

The customer service gap no one is fixing

Ask your department heads how things are going, and you’ll hear good news. Leads and engagement are up, sales hit quota, and customer service is chipping away at response time. Every dashboard is green. But ask your customer, the one that’s been passed along three times in five minutes between chatbots and agents and intervention…

Approving a Project Cost Nothing, So We Approved Everything

We had forty-one live projects at the start of this year. A realistic assessment of what my department can run concurrently, with the people we actually employ, is about twelve. Nobody had ever decided to overcommit by that margin. The investment committee assesses each case on its merits, one at a time, against a budget.

More from Thursday 17 September →