Salesforce suffers global outage amid Dreamforce shindig

Salesforce, the cloud-based software company, is currently experiencing a global outage that has disrupted its services for many customers. This issue has been impacting hundreds of instances across the world, including the USA, Japan, India, the UK, France, and Germany. The outage began around 0930 BST (0830 UTC) on September 16, with Salesforce first acknowledging the problem at 1010 BST (0910 UTC).

According to Salesforce, the root cause of the problems is that requests are stalling while waiting for a response from an internal login service, which is consuming available server resources. As a result, customers are experiencing severe delays, intermittent errors, and are unable to access certain services, including support case creation.

The company's customer base includes numerous global giants from various industries, such as Amazon, Walmart, Coca-Cola, Toyota, and IBM. These organizations were expected to attend Salesforce's annual conference, Dreamforce, in San Francisco, which began yesterday. More than 40,000 people are in person, while over 200,000 registered to attend online.

Salesforce has been actively working to resolve the issue and has validated a fix on a test instance. The company plans to roll out this fix to all affected instances as soon as it is confirmed to be effective. The latest update at 1207 BST (1107 UTC) stated that the fix has been successfully validated and will now be deployed across all impacted instances.