Salesforce suffers global outage amid Dreamforce shindig
As thousands attend annual conference in San Francisco, customers get 'severe delays, intermittent errors, and inability to access services'
Salesforce, the cloud-based software company, is grappling with a global outage that began on September 16, disrupting services for hundreds of customers worldwide. The service disruption, which first came to light around 0930 BST (0830 UTC), has been marked by severe delays, intermittent errors, and an inability to access certain services for users in countries such as the USA, Japan, India, the UK, France, and Germany.
The issue, according to Salesforce, stems from requests waiting for a response from an internal login service, which is consuming available server resources. The company has attempted a rolling restart on one impacted instance, hoping this would resolve the problem, and provided an update before 1100 BST (1000 UTC). However, the investigation is ongoing, and Salesforce has promised further updates.
The disruption comes at a challenging time for Salesforce, as it has just wrapped up its annual Dreamforce conference in San Francisco, drawing over 40,000 attendees in person and more than 200,000 who attended online. The company's customer base includes major global players from various industries, such as Amazon, Walmart, Coca-Cola, Toyota, and IBM.
In its latest update at 1142 BST (1042 UTC) on September 16, Salesforce indicated that increased load on a core system component has limited its capacity to process requests. The company is currently testing a fix on one instance and plans to deploy it across its entire fleet once it has been validated.
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