NA body informed: NCCIA receives 140 complaints during FY2025-26

A parliamentary panel in Pakistan was briefed on Wednesday that the National Cyber Crime Investigation Agency (NCCIA) received 140 complaints during the 2025-26 financial year. Out of these, 80 cases were related to cyber financial fraud. The National Assembly’s Standing Committee on Parliamentary Affairs, led by Rana Iradat Sharif Khan, heard that these complaints were received through the Prime Minister’s Public Affairs and Grievances Wing and then forwarded to the NCCIA.

The complaints covered a range of cybercrimes, including 29 instances of cyber harassment, 17 cases of cyber bullying, six incidents of visa fraud, and five relating to identity theft. Officials from the NCCIA explained that the agency had taken a comprehensive approach to address cybercrime, incorporating investigations, digital forensics, coordination with relevant organizations, and public awareness initiatives.

To facilitate reporting, the NCCIA established a web-based complaints unit that accepts reports through various means, such as online submissions, email, in-person visits at 15 reporting centers or the headquarters, and postal mail. The Benazir Income Support Programme (BISP) representative informed the committee that assistance was provided to eligible complainants whose grievances were submitted via the Prime Minister’s Public Affairs and Grievances Wing.

The processing of cases depended on the type of complaint and the eligibility of the applicants, with the relevant authorities handling them according to the established criteria.

The Higher Education Commission (HEC) reported receiving 18 complaints about financial aid and scholarships for higher education and 19 concerns regarding laptops under the Prime Minister’s Youth Laptop Scheme. The HEC clarified that the government does not provide individual financial assistance for higher education and that the complaints were managed by the appropriate authorities in line with the eligibility requirements.