KLIA standardises e-hailing entry fees at RM2 across both terminals effective today

Kuala Lumpur International Airport (KLIA) has unified the e-hailing entry fees to RM2, including tax, at both Terminal 1 and Terminal 2, effective immediately. This change brings the charge down from the previous RM3 at Terminal 1 and RM2.16 at Terminal 2, offering passengers a uniform rate for e-hailing pick-ups at both terminals. The standardization aims to provide consistency and clarity for travelers and e-hailing operators, while enhancing the overall pick-up experience across both terminals.

The improved e-hailing facilities at Terminal 1, introduced in August 2026, have shown promising results. Within a month of implementation, 99.3% of e-hailing drivers successfully complete passenger pick-ups and depart within the 10-minute grace period, compared to 49.4% prior to the upgrade. Additionally, daily vehicle volume entering the pick-up lanes has decreased by 13.5%, from 8,124 to 7,024 vehicles, indicating better control of e-hailing operations and reduced unauthorized activity.

According to Abd Hasman Abd Muhimin, Senior General Manager for Passenger Experience at KLIA, the enhancements to KLIA's e-hailing facilities demonstrate the airport operator's dedication to improving the passenger journey while maintaining orderly and efficient operations. The new features, such as a License Plate Recognition (LPR) system, self-service kiosks, dedicated waiting areas, and on-ground marshals, have streamlined pick-up bays and reduced passenger wait times, eliminating the need to crowd the kerbside.

These measures ensure that only authorized e-hailing vehicles access the designated pick-up facilities.