KLIA cuts e-hailing entry fee to RM2

Kuala Lumpur International Airport (KLIA) has standardized its entry fee for e-hailing vehicles at RM2, including tax, at both Terminal 1 and Terminal 2 since September 16. This reduction from previous charges of RM3 at Terminal 1 and RM2.16 at Terminal 2 is intended to provide consistency and clarity for passengers and e-hailing operators, facilitating a smoother pick-up experience.

The enhanced e-hailing facilities at Terminal 1, introduced in August 2026, have shown promising results, with 99.3% of e-hailing drivers completing pick-ups within the 10-minute grace period, up from 49.4% previously. Vehicle volume entering the pick-up lanes has decreased by 13.5%, from 8,124 to 7,024 vehicles daily. The upgraded system has also expanded peak-hour processing capacity to handle up to 660 vehicles per hour, enhancing vehicle turnaround and smooth passenger pick-up operations during busy periods.

KLIA's senior general manager for passenger experience, Abd Hasman Abd Muhimin, emphasized the airport's commitment to improving passenger journeys while maintaining orderly and efficient operations. The upgraded facilities at Terminal 1 include a licence plate recognition system, self-service kiosks, dedicated waiting areas, structured pick-up bays, and on-ground marshals to assist passengers and ensure efficient traffic flow.