Singtel, StarHub internet connections disrupted for some due to fibre service outage, say telcos
Both operators said they are working with NetLink Trust to resolve the issue.
Two telecommunications companies, SingTel and StarHub, have issued warnings that some of their customers may be experiencing internet connection disruptions due to a fibre service outage. This issue was reported on social media platforms by both companies on Tuesday (Sep 15). StarHub's announcement mentioned a fibre cut impacting multiple operators, while SingTel informed NetLink Trust of a fibre service outage specifically in the Bishan area.
NetLink Trust, a network service provider, was consulted by both telcos about the outage. According to reports on Downdetector, SingTel had a peak of approximately 120 service outage reports around 2.30 pm, whereas StarHub recorded 91 complaints around 1.40 pm. Despite the reported disruptions, both companies have stated that they are actively collaborating with NetLink Trust to resolve the issue.
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