Ride-hailing drivers demand transparent fare mechanisms from platform
Grab drivers across Vietnam are strongly protesting excessive commission deductions that severely squeeze their daily income, prompting national authorities to actively investigate pricing policies of ride-hailing platforms.
Ride-hailing drivers in Vietnam are vehemently protesting excessive commission deductions that significantly reduce their daily earnings, prompting national authorities to investigate ride-hailing platform pricing policies. Drivers claim that in some cases, deductions account for around 40% of the amount paid by passengers. One driver in HCMC estimates that a 12km ride, priced at VND59,000 ($2.27) by the app, leaves his actual earnings at over VND30,000 ($1.15) after deductions, including fuel costs, operational expenses, and vehicle depreciation.
Drivers renting their vehicles face even greater difficulties balancing revenue against working hours. Some drivers are demanding that Grab, the ride-hailing platform, provide transparency regarding fare-setting mechanisms, fees, commissions, and deductions. They also seek better clarification of the relationship between the platform and its "driver partners" concerning policies impacting their livelihoods.
Grab insists it is not applying disciplinary measures like freezing accounts for partners who temporarily halt operations. A lawyer argues that while the platform has the right to modify policies, it must provide prior notice. The National Competition Commission is reviewing the complaints and has requested Grab to provide data on its policies.
The Commission is also seeking details from other ride-hailing services to assess the situation and ensure compliance with competition laws.
Written by urgent.news from SGGP English Edition Business's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
