Internet connection for about 2,000 in Bishan, Thomson restored: NetLink Trust
It said the disruption was caused by damage to its fibre infrastructure by a third-party contractor.
Fibre services in Bishan and Thomson, previously disrupted on September 15, have been restored according to NetLink Trust in a statement released on September 16. The disruption, affecting approximately 2,000 connections, was attributed to damage to NetLink's fibre infrastructure during construction works conducted by a third-party contractor.
NetLink Trust, responsible for designing, building, owning, and operating Singapore's passive fibre network infrastructure, is currently conducting a thorough review of the incident and will implement appropriate follow-up actions post-investigation. The restoration efforts were described as continuous throughout the night. The company apologized for the inconvenience caused and thanked affected users for their patience.
Earlier that day, reports of the disruption emerged on DownDetector, a website that tracks service disruptions. NetLink Trust stated that recovery efforts were complicated by adverse site conditions, including water ingress and obstructions that hindered access to the underground cables. Social media posts from telcos Singtel, StarHub, and M1 suggested the outage may have impacted some of their subscribers.
StarHub and Singtel provided separate updates on social media, confirming that their mobile services remained unaffected. The previous fibre service outage in April, caused by damage to cables during construction for the North-South Corridor project, affected 5,000 broadband connections for about 20 hours, disrupting the Expected Time of Arrival system for buses and leading to inaccurate bus timings and long wait times at bus stops.
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