Go-Ahead steps up training, support for bus drivers after complaints of longer waits in Tampines
Tampines residents said their daily bus journeys have become less predictable.
Go-Ahead Singapore (GAS), the bus operator responsible for services in Tampines, has stepped up training and support for its new bus captains following complaints about longer waiting times for commuters. The situation arose after residents approached Tampines GRC MP Baey Yam Keng, who is also Minister of State for Transport and Culture, Community and Youth.
GAS spokesperson stated that they have been providing additional guidance and on-the-ground support to new bus captains, as well as mentorship and guidance from experienced colleagues. They are also deploying more operations staff in bus interchanges and key stops to monitor service conditions. This follows GAS taking over all 29 bus services in Tampines from SBS Transit on July 19.
Baey had expressed concerns about the transition, noting that about 40% of bus captains were new and needed time to adapt to the new routes and operations. He also mentioned that the buses were being operated from a new depot in Changi, which required drivers to adjust to different "off-service" routes, travel times, and meal breaks.
GAS assured Baey that they are strengthening training and support for bus captains, and they are monitoring the situation closely, aiming to improve service reliability for commuters.
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