Fixing banking’s omnichannel blind spot: Why the physical branch needs a digital brain
For years, retail banking strategy followed a predictable script: Shift routine transactions to digital channels, downsize physical footprints and route customer service inquiries to centralized contact centers. The underlying assumption was that physical branches were dying embers of a bygone era. Yet industry data tells a radically different story. According to the 2026 Future of […] The post…
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