Salga and Emfuleni launch app to modernise burial services
Cemetery management has entered the digital age, with Salga and Emfuleni launching a new mobile app and online platform
The South African Local Government Association (Salga) and Emfuleni Municipality have launched a new digital platform to modernize cemetery management and burial services. This initiative aims to address the challenges of limited burial space, aging infrastructure, fragmented records, and rising demand for services. The platform will digitize records, streamline administration, and provide residents, undertakers, and burial societies with online access to applications, document uploads, progress tracking, and updates.
A mobile app for Android and Apple devices will further reduce reliance on in-person processes, allowing users to check the status of their applications and receive timely updates. By digitizing records and improving grave allocation, the platform will also enhance planning and monitoring capabilities. The secure, cloud-based system complies with the Protection of Personal Information Act (POPIA) and relevant municipal by-laws, providing a foundation for future data analytics and automation.
As a pilot project, the Emfuleni initiative demonstrates how digital solutions can tackle practical service delivery challenges in local government, with lessons learned helping to refine and develop a solution that could benefit municipalities across South Africa.
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