Zomato Starts Charging Cash-On-Delivery Customers Up To ₹21 Extra
Eternal’s food delivery arm Zomato has begun charging an additional ‘Pay on delivery’ fee on some cash-on-delivery (COD) orders, with…
Zomato, the Indian food delivery giant, has introduced a new fee for cash-on-delivery (COD) orders, potentially charging up to ₹21 extra. The extra charge, which varies by transaction, is separate from other fees such as platform fees, delivery partner fees, restaurant packaging charges, and taxes. An X user recently complained about a ₹21 COD fee, highlighting the inconsistency in the charge.
The new fee has not been officially confirmed to be nationwide, nor is its pricing structure clear. Zomato encourages customers to avoid this charge by paying online. The move is part of Zomato's ongoing efforts to boost revenue from its food delivery service, which has been facing increasing competition from rivals like Swiggy and Flipkart.
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