Vietnam watchdog probes Grab fare, commission policies after drivers threaten strike
Vietnam’s competition regulator has asked ride-hailing giant Grab to explain how it sets fares, fees and commissions after drivers complained that falling earnings had prompted calls for a strike.
The National Competition Commission, under Vietnam's Ministry of Industry and Trade, is investigating complaints regarding Grab's fare and fee policies in the country, following threats of a driver strike. Drivers have reported receiving lower fares and facing high deductibles, comprising commissions, fees, and taxes. During a meeting on September 8, the commission requested information about Grab's policies and is comparing them with other ride-hailing platforms in Vietnam.
Grab charges a 20% commission on two-wheel services and 25% on four-wheel services. The commission aims to ensure transparency and balance the interests of all parties involved.
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