On Call: Boss wrongly claimed IT deleted his files, refused to learn the one-click fix
There's no place like the Home directory, but the Documents folder is sometimes nicer
On Friday morning, The Register provided a platform for readers to share their experiences with IT support issues. This week, a reader named Lucia shared her story of being ordered to report to a company director's office with dire consequences.
Lucia's files were suddenly missing, and the director immediately blamed the IT team, accusing them of being inept and incompetent. Upon examining the director's PC, Lucia discovered that his Home folder was empty. Curiously, the director had clicked on the Up directory icon, which led to the disappearance of his files. Intrigued by this revelation, Lucia casually clicked on the Documents folder, and the director's files reappeared, seemingly by magic.
Despite Lucia's efforts to educate the director on directory navigation, he refused to learn the simple fix. The director, seemingly unimpressed, escorted Lucia out of the office, angrily demanding that she ensure such an incident would not happen again. For readers who have encountered similar situations where users refuse to learn straightforward fixes, The Register encourages them to submit their stories to On Call for a chance to share their experiences on a future Friday.
Written by urgent.news from The Register Science's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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